Terms of Service Overview
The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our services. Use of our services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Use of Qoala Group LLC’s services implies agreement with these terms!
Any questions regarding this agreement should be sent to Qoala Group LLC prior to signing up for service.
Terms of Service
Qoala Group LLC (hereinafter referred to as “Qoala Group”) provides web design, web hosting, and consulting to individuals and businesses located in the United States of America. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using Qoala Group services.
Web Hosting Resource Usage Policy
The Qoala Group Resource Usage Policy is an extension of the Terms of Service containing more specific utilization policies. Please make sure you are in agreement with its points and conditions before signing up for or using Qoala Group’s services. Please contact us for any clarifications.
Link: Resource Usage Policy
Domain Registration Agreement
The Qoala Group Domain Registration Agreement is applicable for all domains registered by or transferred to Qoala Group by a client. By registering or transferring a domain, client acknowledges their acceptance of the Domain Registration Agreement. Please contact us for any clarifications.
All services provided by Qoala Group LLC may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Qoala Group LLC from any claims resulting from the use of the service which damages the subscriber or any other party.
Note: Pornography and sex-related merchandising are prohibited on any Qoala Group server. This includes sites that may infer sexual content, or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Qoala Group LLC servers or any other server on the internet. Links to such materials are also prohibited. Please contact us for any clarifications.
Examples of non-acceptable content
- Pirated software
- Bulk Email related products
- Hacking/cracking related websites
- Warez and/or copyrighted MP3s
- Material illegal under United States of America law
- Sites containing or linking to material that may be considered detrimental to the public health, safety, or welfare. (Such as, but not limited to: Anarchists Cookbook, bomb making, weapon information, or anything else that may be considered detrimental or illegal.)
Qoala Group LLC will be the sole arbiter as to what constitutes a violation of this provision, and reserves the right to deactivate and remove any site at any time for any reason without refund!
Qoala Group will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.
Web Hosting System Resource Usage
If Qoala Group’s system administration team determines that an account is utilizing an unacceptable amount of system resources, Qoala Group may temporarily deactivate the account in question. If Qoala Group’s staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with seven (7) days in which to either upgrade services or another hosting solution as recommended by Qoala Group staff or locate a new provider. This only occurs in extreme cases; Qoala Group will do all it can to assist customers prior to this scenario.
Qoala Group LLC will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.
Link: Resource Usage Policy
Website Backups for Web Hosting Plans
Qoala Group performs occasional backups of individual customers websites; however, these backups are in NO WAY GUARANTEED! Customers are encouraged to maintain additional backups on their own personal computers. Qoala Group does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Qoala Group’s part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.
Unsolicited Email (SPAM)
SPAMing, or the sending of unsolicited email, from a Qoala Group LLC server or using a return email address that is maintained on a Qoala Group LLC server is STRICTLY prohibited. Using SPAM to advertise a site hosted on Qoala Group’s network also constitutes as a violation of this provision. Qoala Group LLC will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated and no refund will be issued.
For anyone intentionally spamming on our systems, we reserve the right to bill them at rate of $100/hour for any cleanup, research, and related work from their illegal activities.
Help us STOP SPAM! Please email us immediately to report a violation of our SPAM policies.
At Qoala Group, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. A pro-rated refund may be issued on a case-by-case basis.
Web Hosting Server Abuse
Any attempts to undermine or cause harm to a Qoala Group LLC Internet Solutions server or customer of Qoala Group LLC is strictly prohibited.
Qoala Group LLC will be the sole arbiter as to what constitutes a violation of this provision. Accounts found in violation of this provision will be subject to immediate account deactivation without refund. Qoala Group will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and take appropriate action.
To cancel an account, submit your cancellation request to firstname.lastname@example.org. We will follow up with a personal phone call with the main contact on the account to approve the cancellation request.
Refunds may be offered on a case-by-case basis, and (for those granted refunds) only within the 45 day period immediately following the purchase agreement. See our refund policy for details concerning refunds.
Failure to follow policies
Failure to fully comply with these terms is grounds for account suspension and/or deactivation (with or without refund, subject to Qoala Group’s discretion). Any accounts contained within Qoala Group’s network must adhere to the above policies.
We reserve the right to remove any account without prior notice. If we deactivate your account for violating policy, you will forfeit your rights to a refund. No refunds for advanced payment. Our normal policy is a warning first, and account deactivation the second offense, but no warning is required.
Qoala Group LLC reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contradicated.